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Upgrade customer interactions with AI-powered Chatbots
Use AI chatbots to anticipate customer needs and give them the right solutions at the right time.
Our Offerings
Empower your offerings & provide comprehensive customer experiences
Customer support
Customer support AI chatbots let you connect with customers while lowering operating expenses while boosting profits and revenue.
ITSM solutions
With AI ITSM Chatbots, address technical glitches while bridging operational gaps to provide effective & timely IT solutions to your workforce.
Employee Helpdesk
With a clever bot that never sleeps and assists users for optimal customer satisfaction, provide your staff with around-the-clock services.
HR Automation
Automate HR processes, simplify employee requests, and design customized employee workflows that are unique to your company.
Autonomous banking
Automate 80% of the monotonous banking operations and undergo a digital transformation with AI banking Chatbots.
Voice support Automation
Offer speech bot dialogues that are quick, precise, and realistic in a variety of languages to provide the finest customer services.
Automate conversations and transform customer experiences
Understand customer sentiments
AI chatbots recognize the sentiment underlying a customer’s message. It extracts opinions, thoughts, or customer attitudes from text or audio data to improve customer communication and experiences.
Enhanced Analytics
AI Chatbots collects important customer data and give businesses a deeper understanding of what customers want. Measure the success of your efforts, make data-driven choices, and gain a deeper understanding of the customer experience.
Nurture leads
Nurture customers based on their journey with your brand with AI chatbots effortlessly. Chatbots indulge in meaningful conversation, provide personalized assistance, and convert leads into sales in no time.
User Retention
Chatbots boost user retention by swiftly and effectively resolving customer issues and upselling and cross-selling relevant products and services.
Offer remarkable customer experiences by leveraging advanced AI Chatbots
Connect on multiple channels effortlessly
Automate workflows, empower your support staff, and swiftly respond to customer complaints and service needs by instantly deploying your AI chatbot on Teams, Slack, WhatsApp, or Facebook.
Integrate chatbots on multiple platforms
By integrating AI-powered chatbots with a variety of platforms, such as Zoho, Teams, e-commerce websites, etc., you can streamline your workflows, provide individualized customer experiences, and increase sales.
Choose from a wide range of products:
With a wide range of products available for both employees and customers, we can address a wide spectrum of company issues. Furthermore, they are totally customizable and may be upscaled or descaled as needed.
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Testimonials
Celebal Tech's Team brings a great combination of Enterprise Systems knowledge along with Modern Data and Analytics Platforms.They help us serve our NorthAmerican customers on Digital Transformation projects.
Celebal Technologies is our strategic partner for Advanced Analytics and Business Intelligence Solutions.
Celebal Technologies is our strategic partner for Advanced Analytics and Business Intelligence Solutions.
Frequently Asked Questions
How do chatbots source information?
A chatbot needs access to your company’s data in order to help consumers in a useful way. This information may be gathered from a number of sources, including websites, internal papers, inventory data, etc. A chatbot will access this data in order to have relevant customer conversations. Chatbots are extremely secure and guard against data leakage. Therefore, it is safe for businesses to provide chatbots access to sensitive data.
How long does it take to implement a chatbot?
This is dependent on the needs of the business. We can help the client better understand when we can build a chatbot for them once they have stated their business requirements and finances in precise detail.
What answers can a chatbot answer?
Chatbots are capable of answering the most commonly requested queries as well as communicating the most crucial updates to customers. Chatbots help businesses during periods of high client query volume by quickly responding to their inquiries.
Do we still need human agents to solve customer queries?
A chatbot may not always be able to provide customers with the appropriate replies. In that regard, assistance from human agents is necessary. To provide a full customer experience, chatbots will only refer those questions to human agents that they are unable to resolve.
Rewards & Recognition
We are honoured to have received recognition from some of the industry's most prestigious organisations.
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