Create high-touch interactions with a Retail Chatbot
From omnichannel engagement to increased sales, improve every aspect of your customer’s shopping experience. Using the power of conversational commerce, you can provide the personalized service of a neighbourhood store on the scale of a multinational retailer.
Retail Chatbot Helps to Enhance Customer Experience
In-Store Assistance
Retail chatbots can be integrated into every customer touchpoint to provide a more streamlined customer experience. At the point of sale, assist customers with questions about item location, the right fit, and discount offers.
Holiday & Discount Promotions
Assistance with Personal Shopping
Increase your customer satisfaction with an AI Retail Chatbot
New Product Promotion
Use the power of conversational e-commerce to promote products by deploying a smart retail chatbot. With an omnichannel conversational experience, you can make it easier for your customers to find and buy products than ever before.
Spike in Seasonal Demands
Spend less time looking for information and be ready for any increase in traffic by utilizing virtual assistants to assist your customers' needs around the clock.
High Engagement Rate
Even though chatbots are a useful tool to have, you should never bombard your customers with chatbot prompts. Make sure your chatbots engage an active page around the 30-second mark to give the user time to digest the information presented on the site. may give your chatbot the impression of spam and put pressure on the customer, leading to the site abandonment.
Why choose Retail Chatbot?
Retail Chatbots Are Just the Beginning
Learn how Conversational AI Retail bots are helpful in various use cases
Customers can use the chatbot to select a product, enter their address and contact information, and place their order. The chatbot can provide information about upcoming products that are relevant to the customer's intent, as well as allow them to pre-order new products once they are available for purchase.
After placing an order through the chatbot, the customer can inquire about the location of their package, the date and time of delivery, as well as information about the postal service and their contact information.
Chatbots are linked to the company's database, which contains all products, services, features, and location information. If customers prefer to speak with live agents, the agent can use the chatbot to quickly look up answers and avoid communicating incorrect information to customers.
Offering direct push notifications to customers can benefit retailers in a variety of ways. The main challenge with this marketing style is avoiding the perception of annoying customers. AI chatbots can assist you in striking this balance by sending highly specific personalized notifications only when they are required.
Chatbots can notify users about currently available points in their credit and direct them to purchase links or promotions where they can spend these points if retailers offer points for purchases.
Instead of reaching out to the customer after a purchase to complete a satisfaction survey, a chatbot can jump into the customer's messages and ask them to rank the product, mail service, packaging, and so on to analyse consumer behavioral patterns and improve the shopping experience.
Rewards & Recognition
We are honoured to have received recognition from some of the industry's most prestigious organisations.
Frequently Asked Questions
Does Insurance Chatbots help with Customers who have dropped off their plans of buying insurance?
It's true that chatbots are quite effective in re-engaging customers in chats and converting them. AI chatbots for the insurance business retarget potential consumers with the aid of tailored communications, providing practical solutions, enhancing interactions, answering customer queries, offering customized policies, online KYC to relieve customers from tiresome form filling, etc.
Do these Chatbots offer information security?
Customers entrust insurance companies with their private information and expect the company to respect their privacy. Protected data is essential to building strong client loyalty, and chatbots prove incredibly effective in this regard because they keep all information secure in every way imaginable.
Do chatbots help in bringing in New Leads?
Yes, chatbots direct clients to customizable policies that are pertinent to their needs. Chatbots interact with users during the whole process, presenting them with additional offers that could be useful. Meaning that chatbots may not only generate new leads but also cross-sell or upsell those leads to increase conversions.
Does chatbot assist in decreasing operational costs of Having live agents available?
Yes, with a track record to solve more than 60% of customer queries on their own and solving the most monotonous queries in no time, chatbots free up your human agents’ time and allow them to work on more complicated cases. Thereby, chatbots drive more conversions on their own, assist insurance companies through the acquisition and support process and only divert the very complicated queries to live agents.
